Product Support Specialist
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✨ What you’ll be working on
Writesonic is hiring a Remote Product Support Specialist in India for its AI SEO SaaS platform.
Looking for a remote Product Support Specialist job in India? Writesonic is hiring a SaaS support professional to help customers with AI SEO and Generative Engine Optimization tools. Work with global users via chat and email, troubleshoot product issues, and grow your career in a fast-growing AI startup.
Writesonic is hiring a Product Support Specialist to deliver world-class customer support for its AI SEO and Generative Engine Optimization platform used by 20,000+ marketers globally.
This is a fully remote, full-time SaaS support role where you will help customers resolve issues, understand product features, and get maximum value from Writesonic’s AI-powered tools.
If you have experience in technical support, SaaS tools, SEO platforms, or AI products, this role offers a strong growth path into customer success and product operations.
What You’ll Do
- Provide customer support via chat, email, and community channels
- Troubleshoot technical and product issues with engineering collaboration
- Guide users on Writesonic’s SEO and GEO features
- Create FAQs, help docs, and knowledge base articles
- Share customer feedback insights with the product team
- Support onboarding and product adoption for new users
Requirements
- 1 to 3 years experience in SaaS or technical product support
- Familiarity with SEO tools, AI tools, or marketing platforms
- Experience with Intercom, Zendesk, or Freshdesk
- Strong written and verbal communication skills
- Analytical mindset and troubleshooting ability
- Comfortable working in a remote, fast-paced startup
Why Join Writesonic
- Work in one of the fastest growing AI startups
- Remote flexibility from anywhere in India
- Career growth into customer success or product roles
- Competitive salary and performance incentives
- Collaborative global team environment
About Writesonic
Writesonic is building the world’s most advanced AI SEO and Generative Engine Optimization platform helping brands rank across Google and AI search engines like ChatGPT, Claude, and Perplexity. Trusted by over 20,000 marketers, Writesonic is redefining discoverability in the AI search era.