✨ What you’ll be working on

Preply is hiring a Customer Care Specialist for a remote position in India. This work-from-home opportunity is ideal for professionals with customer support experience who enjoy helping users through chat and email.

You’ll assist customers through written channels such as live chat, email, and social media, ensuring issues are resolved quickly and effectively. If you’re passionate about customer experience and thrive in a fast-paced environment, this role could be a great fit.

What You’ll Do

• Respond to customer inquiries via chat, email, and social media.
• Investigate and resolve customer issues efficiently.
• Gather customer feedback and share insights with internal teams.
• Identify recurring problems and escalate them when needed.
• Collaborate with product and support teams to improve user experience.
• Maintain a high level of customer satisfaction through professional communication.

Requirements

• Previous experience in live chat or customer support roles.
• Excellent written English communication skills.
• Strong problem-solving and analytical abilities.
• Customer-first mindset with empathy and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working in a rotating shift schedule.
• Passion for learning and continuous improvement.

Technical Requirements

• Computer with Intel i5 or i7 processor.
• Minimum 16GB RAM.
• At least 256GB SSD storage.
• Stable internet connection of 30 Mbps or higher.

Why Join Preply?

• Fully remote work opportunity.
• Written support role with no phone calls.
• Structured onboarding and ongoing training.
• International team environment.
• Career growth opportunities within a fast-growing global company.
• Clear goals, measurable KPIs, and supportive leadership.

If you’re looking for a remote customer support job where you can make a meaningful impact while working from home, this opportunity at Preply is worth exploring.