Client Success Representative 

✨ What you’ll be working on

CuringBusy is a fully remote company providing subscription-based Executive Assistant services to entrepreneurs, business owners, and professionals around the world.

The company helps clients take routine work off their plate, including calendar and email management, customer service, marketing, social media, and website-related tasks.

The role

CuringBusy is looking for a Client Success Representative to manage client relationships, solve issues, and make sure clients are getting the support they expect.

You’ll work with clients from different countries and time zones, coordinate with internal teams, and look for opportunities to improve client retention and grow existing accounts.

This is a good fit for someone who enjoys working directly with clients, can juggle several accounts without losing track of details, and is comfortable taking ownership when something needs to be fixed.

What you’ll do

• Manage several global client accounts and keep day-to-day coordination on track.
• Handle client concerns and escalations before they become bigger problems.
• Identify sensible cross-sell and upsell opportunities.
• Help maintain and improve client reviews on Fiverr and other freelancing platforms.
• Build strong, long-term client relationships.
• Work with clients across different countries and time zones.
• Gather client requirements and communicate them clearly to internal teams.
• Coordinate with different teams to keep client work moving smoothly.
• Use data and client feedback to spot trends and improve processes.
• Take ownership of client outcomes rather than simply passing problems along.

What CuringBusy is looking for

• At least 1 year of experience in Client Success, Account Management, Customer Support, or a similar role.
• Strong written and spoken English.
• Good attention to detail and organizational skills.
• Experience with freelancing platforms such as Fiverr or Upwork.
• Familiarity with Stripe and payment processing.
• Knowledge of Zoho CRM or similar CRM tools.
• Experience in a virtual assistance company is a plus.
• Ability to manage multiple clients and priorities at the same time.
• Strong problem-solving and analytical skills.
• A genuine sense of ownership and responsibility.

Preferred experience

Experience in any of these areas will be useful:

• Client success or account management
• Customer support
• Client reviews and reputation management
• Managing international clients
• Working with people from different cultures and time zones

Working hours

Monday to Friday

• 3 PM – 12 AM IST
• 6 PM – 3 AM IST

Salary

As per industry standards.

Why consider this remote job?

You’ll work with international clients, gain exposure to different types of businesses and projects, and be part of a remote-first environment where client relationships are a major part of the job.