Implementation Specialist, Single

✨ What you’ll be working on

Weave is looking for an Implementation Specialist to help new customers get up and running with its platform.

You’ll be the main point of contact during onboarding, helping customers configure their systems, learn the tools, work through technical issues, and reach go-live successfully.

This is a 100% remote role within India. You’ll manage several customers at different stages of implementation, so the job involves a mix of customer training, project coordination, troubleshooting, and follow-up.

The goal is simple: make sure customers have a smooth start and actually get value from the platform.

What you’ll do

• Guide customers from the initial kickoff through go-live.
• Manage multiple customer implementations at different stages.
• Lead training and activation calls for Weave products.
• Configure and activate customer systems.
• Troubleshoot software and implementation issues.
• Work with Product, Support, Operations, and Engineering when an issue needs extra help.
• Keep customers updated on milestones, timelines, and next steps.
• Handle escalations and concerns around adoption.
• Help customers understand how to get the most from Weave’s features.
• Keep clear notes on customer conversations, progress, and follow-up items.
• Schedule and run post-go-live check-ins.
• Make sure customers have a positive experience throughout onboarding.

What you’ll need

• 2+ years of experience in a customer-facing role.
• Strong presentation and customer training skills.
• Ability to manage several implementations at once.
• Excellent written and verbal communication.
• Good technical aptitude and the ability to troubleshoot software workflows.
• Comfort working through ambiguity and changing priorities.
• Strong organizational and time-management skills.
• Ability to build trust and influence customer behavior.
• A track record of helping customers adopt products and achieve results.
• Experience handling escalated customer situations.

Core skills

• Customer focus
• Project management
• Accountability
• Problem solving
• Adaptability
• Resilience
• Communication
• Collaboration
• Resourcefulness
• Results orientation

What could make you a strong fit

It would be helpful if you also have:

• Experience implementing SaaS products.
• Experience training customers on software.
• Knowledge of healthcare or dental practice workflows.
• Basic knowledge of networking, phone systems, or integrations.
• Experience working in an environment where processes are still being developed.
• Strong relationship-building skills with customers and teammates.
• A self-starter mindset and an eye for improving how things are done.
• Genuine interest in helping customers adopt technology and see measurable results.