✨ What you’ll be working on

We are hiring a Remote Client Support Representative India to support customers via email, phone, and live chat in a fast-paced fintech environment.

This is a great opportunity for professionals looking for remote customer support jobs in India, especially those with experience in multi-channel support and handling US-based customers.

WHAT YOU’LL BE WORKING ON

• Handle customer queries via email, phone, and live chat
• Resolve issues related to account setup, transactions, and payroll queries
• Provide clear and empathetic communication to customers
• Ensure high first-contact resolution and customer satisfaction
• Log and track customer interactions using CRM tools
• Follow SOPs and workflows for issue resolution
• Escalate complex or sensitive cases when required

REQUIREMENTS

• 1–3 years of customer support experience
• Experience in email, chat, and voice support
• Strong communication skills (US customer-facing preferred)
• High attention to detail and problem-solving ability
• Ability to work in shift-based roles (US hours)
• Basic understanding of financial products (or willingness to learn)
• Experience with CRM tools like Salesforce is a plus

NICE TO HAVE

• Experience in fintech or payroll-related products
• Familiarity with compliance and data privacy standards
• Ability to handle high-pressure, time-sensitive issues

WHY THIS ROLE IS WORTH APPLYING

• Work with a fast-growing HR and payroll technology company
• Gain experience supporting international customers
• Build strong skills in fintech and customer operations
• Opportunity to grow in a high-impact support role
• Collaborative and supportive work culture

This is a great remote client support representative India opportunity for candidates looking to grow in customer support and fintech roles.

ABOUT THE COMPANY

Netchex is a fast-growing HR, payroll, and benefits technology company helping businesses streamline operations and improve employee experiences through innovative solutions.