Customer Success Manager

✨ What you’ll be working on

FireMon is hiring a Remote Customer Success Manager to help enterprise customers get the most value from its network security platform. If you enjoy building long-term customer relationships, leading onboarding projects, solving business challenges, and working with cross-functional teams, this could be a great opportunity.

You’ll work closely with strategic customers from the beginning of their journey, helping them adopt FireMon’s solutions, improve engagement, and achieve measurable business outcomes.

What You’ll Do

• Build trusted relationships with assigned enterprise customers.
• Guide new customers through onboarding and implementation.
• Create customer success plans focused on business goals and adoption.
• Schedule regular customer check-ins and business reviews.
• Share best practices to help customers maximize product value.
• Analyze product usage and recommend improvements.
• Act as the main contact during critical customer situations.
• Coordinate with Sales, Support, Product, Marketing, and Professional Services teams.
• Collect customer feedback and share product improvement ideas.
• Help increase customer retention and account growth.
• Lead customer implementation projects from start to finish.
• Track project progress and manage multiple customer accounts effectively.
• Stay up to date with FireMon products and security solutions.

Requirements

• 4+ years of experience in Customer Success, Customer Experience, or Account Management.
• Background in Network Security or a related technical field.
• Strong communication and relationship-building skills.
• Ability to explain technical concepts in simple language.
• Experience managing enterprise customer accounts.
• Self-motivated with excellent organizational skills.
• Bachelor’s degree or equivalent experience.
• Willingness to travel when required.

Nice to Have

• CISSP or similar security certification.
• Experience in Technical Account Management, Consulting, Sales Engineering, or Technical Project Management.
• Knowledge of enterprise security and network monitoring technologies.

Why Join FireMon?

FireMon helps organizations secure complex hybrid networks through real-time visibility, continuous compliance, and security automation. You’ll work with enterprise customers, collaborate with experienced teams, and play a direct role in helping businesses improve their security operations while building lasting customer partnerships.

If you’re passionate about customer success, enterprise technology, and remote collaboration, this is an excellent opportunity to grow your career with FireMon.