Customer Success Manager
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✨ What you’ll be working on
SambaNova is looking for an experienced Customer Success Manager to help enterprise customers get the most from its AI platform. This is a fully remote opportunity in the United States where you’ll work closely with business leaders, technical teams, and product specialists to ensure customers successfully adopt AI solutions and achieve measurable results.
If you enjoy building long-term customer relationships, leading strategic conversations, and helping organizations solve complex business challenges, this role offers the opportunity to work at the forefront of enterprise AI.
What You’ll Do
- Manage post-sales relationships for enterprise customers from onboarding through renewal.
- Create customer success plans based on business goals and AI adoption strategies.
- Coordinate onboarding and implementation with Solutions Engineering and Professional Services teams.
- Monitor product adoption, customer health, and identify potential risks early.
- Help customers discover new use cases and expansion opportunities.
- Present executive business reviews with insights, ROI, and adoption progress.
- Share customer feedback with Product and Engineering teams to improve the platform.
- Collaborate with Sales, Marketing, and technical teams to build customer success stories.
What You’ll Need
- 5+ years of experience in Customer Success, Technical Account Management, or similar customer-facing enterprise roles.
- Experience working with enterprise software, cloud platforms, AI, machine learning, or infrastructure technologies.
- Ability to manage multiple stakeholders across technical and business teams.
- Strong communication and relationship-building skills.
- Experience driving customer adoption, retention, and account growth.
- Excellent project management and organizational abilities.
- Bachelor’s degree or equivalent professional experience.
Nice to Have
- Experience with AI infrastructure, GPUs, or AI accelerators.
- Understanding of LLMs, AI inference, or model fine-tuning.
- Background in Enterprise SaaS, PaaS, or MLOps platforms.
- MBA or an advanced technical degree.
Why Join SambaNova?
SambaNova is building enterprise AI infrastructure that helps organizations deploy and scale generative AI securely. You’ll work with innovative technology, collaborate with experienced teams, and support customers as they transform their businesses using AI.
The company also offers competitive compensation, equity, healthcare coverage, wellness benefits, retirement support, and other employee benefits for eligible US-based team members.