IT Technician

✨ What you’ll be working on

TurnPoint is hiring an IT Technician in India for its remote Technology Helpdesk team. This role is a good fit for someone who enjoys solving technical problems, working directly with customers, and wants to continue building their IT skills.

You’ll handle support requests, manage tickets, troubleshoot technical issues, coordinate with technical teams, and make sure customer issues are properly documented and resolved.

It’s a hands-on role with opportunities to work with technologies including Windows, Microsoft 365, Azure and other business IT tools.

What You’ll Do

• Handle customer support requests through email and phone.
• Triage, diagnose and troubleshoot technical issues.
• Manage and update support tickets from start to resolution.
• Schedule technical work with customers and internal teams.
• Explain technical issues and solutions in clear, easy-to-understand language.
• Escalate complex or urgent issues to the appropriate manager.
• Use tools such as Zendesk, Asana, Airtable and OneNote.
• Document technical processes and completed work.
• Support client projects and contribute to onsite work when required.
• Monitor your workload and make sure assigned tasks are completed on time.
• Help maintain a high standard of customer service and technical support.

Technologies

Experience with the following is a plus:

• Windows 11+
• Apple operating systems
• Microsoft 365, including Teams and Outlook
• Microsoft Azure
• Windows Server
• Asana
• Airtable

What You Need for This Remote Job

This is a work-from-home position. Employees are expected to provide:

• Fixed home internet with at least 20 Mbps upload speed.
• An iPhone capable of running the latest iOS version or an Android phone running the current or previous Android version.
• A mobile plan with voice, text, data and hotspot capability for backup internet access.

Working Hours

The regular schedule is Monday to Friday, 8 AM–5 PM Pacific Time, with occasional after-hours work when required.

Salary

The salary is competitive and based on experience, with a range of up to ₹24 LPA.

Hiring Process

Shortlisted candidates will be asked to complete a one-way video interview with pre-set questions. You can record your responses using a phone or computer at a convenient time. Instructions and an interview link will be provided during the hiring process.

About TurnPoint

TurnPoint is a Managed Service Provider focused on helping businesses operate through practical and innovative technology solutions. The company emphasizes collaboration, continuous learning, professional development and quality customer service.

TurnPoint is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Apply through the employer’s application process for the current opening.