Concierge Customer Service Representative II

✨ What you’ll be working on

This senior customer service role helps members and healthcare providers with benefits questions, precertification, and related calls. The position also supports both Concierge and Intake work, including handling more complex customer situations.

WHAT YOU’LL DO

• Answer member and provider questions by phone and email.
• Help with healthcare benefits, precertification, and case status inquiries.
• Contact and negotiate with providers when needed, including out-of-network providers.
• Record calls and update patient and provider information in the system.
• Handle MedWatch precertification calls, electronic web-certs, and related follow-up calls.

WHAT WE’RE LOOKING FOR

• At least two years of customer service or call center experience in a healthcare setting.
• Strong communication, customer service, problem-solving, and multitasking skills.
• Good computer, typing, data entry, and Microsoft application skills.
• Ability to work with confidential information and handle difficult situations professionally.
• Medical terminology knowledge; experience with medical intake, claims, insurance verification, or precertification is a plus.

KEY DETAILS

• Location: Remote
• Work arrangement: Remote
• Employment type: Full Time
• Salary: $19.00–$20.00 per hour