Head of Customer Success

✨ What you’ll be working on

You’ll lead Credo AI’s Customer Success function, helping enterprise customers get measurable value from the platform while building long-term relationships. This is a hands-on leadership position covering customer strategy, team growth, adoption, retention, and expansion.

WHAT YOU’LL DO

• Set the Customer Success strategy and build scalable processes for the customer lifecycle
• Develop relationships with senior leaders at major enterprise accounts
• Drive customer adoption, business outcomes, retention, and expansion
• Partner with Sales, Product, Engineering, and AI Advisory teams on customer needs
• Lead executive business reviews and strategic account planning
• Build customer health metrics, forecasting, reporting, and operating processes
• Recruit, coach, and develop the Customer Success team

WHAT WE’RE LOOKING FOR

• Experience building and scaling an enterprise Customer Success organization through significant growth
• Proven experience managing Fortune 500 or Global 2000 relationships
• Experience with complex enterprise accounts valued at approximately $500K–$5M+ annually
• Background with technical software, preferably AI, data, cybersecurity, governance, or enterprise infrastructure
• Strong track record of driving expansion through customer value
• Comfortable working with C-level stakeholders and executive sponsors
• Experience partnering with Product and Engineering on customer-driven priorities
• Strong operational, analytical, relationship-building, and people-leadership skills
• AI fluency or willingness to learn is required

KEY DETAILS

• Location: USA Remote, Pacific Time Zone Preferred
• Work arrangement: Remote
• Employment type: Full-Time
• Experience: Significant enterprise Customer Success leadership experience; specific years not specified
• Salary: $200,000 – $225,000 USD base salary

SOURCE

Original job posting: Credo AI Careers