Sr Technical Account Manager – West
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✨ What you’ll be working on
You’ll support a small group of strategic customers with the technical side of their Dataiku environments. The job combines hands-on troubleshooting and platform guidance with customer relationship management and account planning.
WHAT YOU’LL DO
- Work with customers and Customer Success teams to set technical priorities and plans
- Advise customers on Dataiku architecture, deployments, upgrades, security, data, and ML operations
- Help troubleshoot Dataiku implementations within customer systems
- Keep technical account information, milestones, risks, and feature requests organized
- Guide customer technology leaders on technical choices and related technologies
- Contribute to documentation, process improvements, and knowledge sharing within Field Engineering
WHAT WE’RE LOOKING FOR
- 7+ years of experience in a customer-facing technical role
- Strong Linux administration and networking experience
- Experience with LDAP, Kerberos, AD, or IAM authentication and authorization systems
- Hands-on experience with AWS, Azure, and GCP
- Experience with Kubernetes setup, administration, troubleshooting, and tuning
- Experience with Hadoop and/or Spark environments
- Comfortable working with customers across both pre-sales and post-sales activities
KEY DETAILS
- Location: United States
- Work arrangement: Remote
- Employment type: Full-Time
- Experience: 7+ years in a customer-facing technical role
- Salary: $150,000 – $200,000 USD base pay
SOURCE
Original job posting: Dataiku Careers