Client Success Manager
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✨ What you’ll be working on
You’ll work closely with sports and entertainment clients to help them get more value from SeatGeek’s technology and improve business results. The role combines client relationship management, data analysis, product adoption, and commercial strategy.
WHAT YOU’LL DO
- Build relationships with client leaders and understand their business priorities
- Use product, sales, and financial data to identify areas for improvement
- Lead business reviews and share insights that support renewals and adoption
- Manage day-to-day client communication and resolve issues across complex accounts
- Coordinate internal teams on client projects, planning, and product needs
WHAT WE’RE LOOKING FOR
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships
- Experience in SaaS, technology, or entertainment; sports or ticketing experience is a plus
- Proven ability to improve client business performance and revenue using data
- Strong communication and presentation skills, including working with senior leaders
- Comfortable working with data and tools such as Looker, Google Suite, and reporting platforms
- Willingness to travel to client locations and events around 25–30%
- Bachelor’s degree preferred
KEY DETAILS
- Location: United States
- Work arrangement: Remote
- Employment type: Full-Time
- Experience: 4+ years in a relevant client-facing role
- Salary: $110,000 – $130,000 USD plus performance-based bonus
SOURCE
Original job posting: SeatGeek Careers