Customer Success Manager
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✨ What you’ll be working on
Work remotely as a Customer Success Manager at Harbor Compliance managing B2B client accounts, retention strategy, and account growth while earning $60,000 to $75,000 annually plus benefits.
Harbor Compliance is a leading compliance solutions company recognized by Inc. 5000 and Deloitte Technology Fast 500. Serving 35,000+ clients, the company simplifies licensing and legal entity management through technology-driven services.
We are looking for a proactive Customer Success Manager who will ensure client satisfaction, improve retention, and drive long-term partnerships. You will act as a trusted advisor and help customers maximize value from Harbor Compliance services.
What You’ll Be Working On
- Managing key customer relationships
- Improving retention and satisfaction metrics
- Driving upsell and cross-sell opportunities
- Supporting customers through strategic guidance
What You’ll Do
Customer Retention
- Maintain 90%+ retention rate across assigned accounts
- Identify at-risk clients and implement recovery strategies
- Conduct regular business reviews and check-ins
Customer Growth
- Identify upsell and cross-sell opportunities
- Understand customer goals and usage patterns
- Collaborate with Account Management for revenue expansion
Customer Satisfaction
- Maintain strong CSAT score
- Handle escalations and problem resolution
- Provide product feedback to internal teams
- Connect customers to resources and partners
Who This Role Is Perfect For
- Customer Success Specialists ready to own accounts
- Account Managers moving into SaaS
- Support professionals transitioning to CSM
- B2B relationship managers who enjoy strategy and client growth
Requirements
- 3+ years experience in Customer Success, Account Management, or B2B client-facing roles
- Proven success in retention and customer satisfaction metrics
- Strong communication and relationship building skills
- High emotional intelligence and conflict resolution ability
- Experience with CRM tools (Salesforce, Gainsight, HubSpot or similar)
Pay & Benefits
- Performance bonuses / commissions possible
- Health benefits
- Flexible PTO
- Parental leave
- 401(k)
- Education reimbursement
- Fertility & adoption assistance
About the Company
Harbor Compliance provides compliance software and services helping businesses and nonprofits manage licensing and regulatory requirements efficiently across the U.S.