Customer Service Representative – West Coast (Remote)

✨ What you’ll be working on

Remote Customer Service Representative role supporting order processing, tracking, and client communication for Sysco Guest Supply with pay $16.06 to $24.04 per hour plus benefits.

Sysco Guest Supply (Guest Worldwide), a subsidiary of Sysco, provides hospitality products to more than 25,000 hotels across 109 countries. As part of a global $54B distribution organization, the team supports hotel operations through logistics, order management, and customer service excellence.

We’re hiring a Customer Service Representative to assist Territory Managers and customers with orders, tracking, shipping inquiries, and problem resolution.

What You’ll Be Working On

• Order management and tracking support
• Handling customer inquiries via calls and email
• Resolving delivery and shipment issues
• Supporting internal teams and territory managers

What You’ll Do

Customer Support

• Answer incoming calls and emails from customers and Territory Managers
• Provide ETA, proof of delivery, order status and history
• Assist with pricing and product information
• Send order confirmations and acknowledgements

Order Processing

• Process new orders, cancellations, additions and returns
• Handle invoices, credits and backorders
• Update drop-ship vendor details and product specifications
• Coordinate stock availability and substitutions

Problem Resolution

• Investigate delivery discrepancies and shipment issues
• Process adjustment requests and return authorizations
• Follow up to ensure customer satisfaction

Internal Collaboration

• Work with Accounting on held orders
• Coordinate with Purchasing for shipment tracking and replacements
• Participate in training programs and continuous learning

Who This Role Is Perfect For

• Call center or support agents moving into corporate customer service
• Order processing or logistics support professionals
• Retail or hospitality support specialists going remote
• Detail-oriented communicators who enjoy solving problems

Requirements

• High school diploma or GED required (college preferred)
• 2+ years customer service experience
• Call center experience is a plus
• Knowledge of shipping, inventory or order processing
• Strong written and verbal communication skills
• Proficiency in MS Office and databases
• Ability to multitask and prioritize tasks effectively

Pay & Benefits

• Incentive plan eligibility
• Health benefits (see company benefits site)
• Career training programs
• Growth opportunities within Sysco organization

Work Environment

• Fully remote (US West Coast)
• Full-time schedule
• Computer-based customer support role

About the Company

Guest Worldwide, part of Sysco, supplies hospitality businesses with operational products, amenities and textiles worldwide, supporting thousands of hotels and resorts.