✨ What you’ll be working on

Pictory AI is hiring a Customer Support Specialist Remote professional to join its growing support team. This work-from-home opportunity is ideal for candidates with SaaS customer support experience who enjoy helping users and solving technical issues.

Pictory AI is an AI-powered video creation platform that helps individuals and businesses turn written content into professional videos within minutes. The platform is used globally by content creators, marketers, educators, and businesses looking to simplify video production through automation and artificial intelligence.

As the company continues to grow, Pictory AI is expanding its customer support team and looking for a Customer Support Specialist who enjoys helping users, solving problems, and delivering a great customer experience.

About the Role

As a Customer Support Specialist, you will serve as a key point of contact for customers using the platform. You’ll help users resolve issues, answer product-related questions, provide training, and collaborate with internal teams to improve the overall customer experience.

This role is ideal for someone with previous SaaS customer support experience who enjoys troubleshooting, communication, and working in a fast-paced remote environment.

Key Responsibilities

• Respond to customer inquiries and provide timely support
• Troubleshoot technical and product-related issues
• Escalate bugs and product feedback to internal teams
• Assist customers in understanding platform features and workflows
• Conduct product demonstrations and training sessions when needed
• Support user onboarding and adoption efforts
• Test new product features and provide feedback before release
• Work closely with product and engineering teams to improve customer satisfaction

Requirements

Required Qualifications

• Fluent English communication skills, both written and verbal
• Minimum 2 years of experience in a customer-facing SaaS role
• Strong problem-solving and troubleshooting abilities
• Ability to work independently in a remote environment
• Excellent attention to detail
• Customer-first mindset with strong interpersonal skills
• Comfortable presenting information through demos or training sessions
• Proactive and self-motivated approach to work

Preferred Qualifications

• Experience with video creation tools
• Familiarity with visual content, design, or media platforms
• Previous experience supporting global customers

Benefits

• Fully remote work environment
• Competitive compensation package
• Collaborative and supportive team culture
• Opportunity to work with an innovative AI-driven product
• Exposure to a global customer base
• Career growth opportunities within a rapidly expanding company

Why Join Pictory AI?

Pictory AI is building technology that makes video creation accessible to everyone. Joining the team means working with talented professionals, helping customers succeed, and contributing to a product used by people around the world.

How to Apply

Interested candidates can submit their resume in English directly to the company’s hiring team.

Application Email: careers@pictory.ai