Customer Success Manager, Growth
We’ve got your back
Stay safe on Remote4Me. We’ll never ask you to pay for a job. If something feels off, trust your gut and let us know.
✨ What you’ll be working on
You’ll manage relationships with Linear’s mid-market customers and help them get more value from the product. The role covers onboarding, training, ongoing support, and working with internal teams to improve customer adoption and retention.
WHAT YOU’LL DO
- Build relationships with key contacts at mid-market customer accounts.
- Help customers use Linear effectively and connect the product to their business goals.
- Lead customer onboarding and training on Linear’s features and best practices.
- Encourage broader product adoption within customer accounts.
- Share customer feedback internally and work with product, sales, and support teams on customer needs.
WHAT WE’RE LOOKING FOR
- 3+ years of experience in a technical customer-facing role.
- SaaS and startup experience, with comfort working in a fast-changing environment.
- Strong organization and time management skills across multiple priorities.
- Clear written and verbal communication skills, including explaining complex topics simply.
- Experience working with product and engineering teams or developer tools is preferred.
KEY DETAILS
- Location: North America
- Work arrangement: Remote
- Employment type: Full time
- Experience: 3+ years in a relevant technical customer-facing role
- Salary: Not specified