Customer Success Manager

✨ What you’ll be working on

Jamf helps organizations manage and secure Apple devices at scale. Its platform supports businesses, schools, and healthcare organizations with the deployment, management, and security of Mac, iPhone, iPad, and Apple TV devices.

Jamf has a global customer base and a distributed team built around flexibility, collaboration, and helping customers get the most from their Apple technology.

About the role

As a Customer Success Manager at Jamf, you’ll be the main post-sale partner for a portfolio of customers using the Jamf platform to manage and secure Apple devices.

You’ll build strong customer relationships, help organizations increase adoption, guide strategic planning, and make sure customers see measurable value from their investment. You’ll also work closely with Sales and Technical teams to support renewals and identify opportunities for account growth.

This is a customer-facing role that combines relationship management, SaaS customer success, commercial ownership, and knowledge of the Apple ecosystem.

What you’ll do

• Act as the primary post-sale contact for assigned customers and advise them on Apple device management and security.
• Build relationships with operational stakeholders and senior customer executives.
• Lead account reviews, health checks, and planning sessions based on customer goals.
• Increase adoption and maturity of Jamf solutions to deliver measurable customer outcomes.
• Manage the renewal process for CS-owned accounts, including forecasting, quoting, negotiation, and closing.
• Work with Sales and Technical teams to identify upsell and cross-sell opportunities.
• Keep customer information and activity up to date in Salesforce, Gainsight, and other relevant systems.
• Align customer success plans with broader account and go-to-market strategies.

What they’re looking for

• 3–5+ years of Customer Success or Account Management experience in a SaaS environment.
• Experience managing enterprise or mid-market customers with complex requirements.
• Familiarity with Apple ecosystems, including macOS, iOS, and iPadOS.
• Understanding of SaaS customer lifecycles, renewals, and customer health metrics.
• Strong communication, negotiation, and executive relationship skills.
• Experience in IT, cybersecurity, or endpoint management is a plus.
• Technical knowledge of MDM, Apple Business Manager, or security frameworks is preferred.
• Experience working within integrated Sales, Customer Success, and Technical account teams.

Education and certifications

• High school diploma or GED required.
• Associate degree or higher preferred.
• Jamf certifications such as Jamf 100, Jamf 170, or Jamf 200 are preferred.
• Relevant professional experience may be considered in place of formal education.

Why work at Jamf?

Jamf emphasizes flexibility, professional development, collaboration, and work-life balance. Employees receive training and opportunities to grow both vertically and across different areas of the company.

Additional highlights include:

• Flexible career development opportunities
• Product and sales-focused training
• Collaborative teams and shared best practices
• Opportunities to make an impact across a large global customer base
• A culture built around learning, ownership, and continuous improvement

Compensation

The national US pay transparency range for this role is $64,340–$119,000 USD.

Actual compensation may vary based on location, role scope, skills, experience, qualifications, budget, and other business factors. For commission-based positions, total compensation may also include performance-based commission.

Work arrangement

This is a hybrid position for candidates currently living in the Austin, TX; Minneapolis, MN; or Eau Claire, WI metro areas. Applicants must be based in one of these areas to be considered. Occasional work from a Jamf office or local collaborative workspace may be required for important events and in-person engagements.

Note: Candidates should confirm the current location, hybrid schedule, and eligibility requirements with Jamf before applying.