Customer Success Manager
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✨ What you’ll be working on
You’ll manage enterprise customer accounts from onboarding through renewals and expansion, helping teams adopt and get value from Infinitus products. The role combines account management, customer support, implementation coordination, and close collaboration with internal teams.
WHAT YOU’LL DO
- Manage enterprise accounts throughout onboarding, adoption, renewal, and expansion.
- Monitor customer usage and outcomes through regular check-ins, QBRs, and proactive follow-ups.
- Identify new use cases and expansion opportunities with customers and Sales.
- Support integrations, workflow setup, technical launches, and user training.
- Work with Product, Engineering, Sales, Operations, and Finance/RevOps to resolve customer issues and support account needs.
- Keep CRM and customer success records updated, including renewals, usage, and billing information.
WHAT WE’RE LOOKING FOR
- 5+ years of experience in customer success, technical account management, or consulting in Health Tech or a related field.
- Experience managing complex enterprise accounts with multiple stakeholders.
- Strong technical understanding of integrations, APIs, workflows, or healthcare operational contexts.
- Experience driving renewals, account expansion, and increased product usage.
- Strong communication skills with the ability to explain technical topics in terms of business value.
- Comfortable working across teams and advocating for customer needs.
- Experience with CRM or customer success tools, account tracking, and renewal management.
- Able to manage multiple accounts while staying organized and detail-oriented.
KEY DETAILS
- Location: Remote; locations outside of SFC are eligible
- Work arrangement: Remote
- Employment type: Full time
- Experience: 5+ years
- Salary: Not specified