Enterprise Customer Success Manager

✨ What you’ll be working on

This role manages strategic enterprise customers across North America, with a focus on banks, credit unions, and other financial services organizations. You’ll help customers get value from Creatio, stay engaged with the platform, and work through issues across implementation, adoption, and account growth.

WHAT YOU’LL DO

• Build long-term relationships with enterprise customers and senior stakeholders.
• Guide customers toward product adoption, business value, and strong ROI.
• Review implementation projects, spot delivery risks, and address issues early.
• Support customer retention while identifying cross-sell and upsell opportunities.
• Work with Sales, Delivery, Support, Product, and Partner teams to coordinate customer needs.

WHAT WE’RE LOOKING FOR

• 3+ years of B2B Customer Success, Account Management, or Project Management experience with U.S. enterprise accounts.
• Experience working with banks or credit unions and an understanding of their business and customer needs.
• Strong relationship-building and executive communication skills, including working with C-level stakeholders.
• Ability to manage multiple stakeholders, resolve issues, and identify customer or delivery risks.
• CRM, BPM, or low-code/no-code experience is preferred.
• Experience with complex technology implementations is a plus.
• Willingness to travel for customer meetings and onsite engagements when needed.

KEY DETAILS

• Location: USA, preferably U.S. East Coast; Central Time Zone may be considered
• Work arrangement: Remote
• Employment type: Not specified
• Experience: 3+ years
• Salary: Not specified