Sr Technical Account Manager – East
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✨ What you’ll be working on
You’ll work with a small group of strategic customers, helping them plan, run, and troubleshoot the technical side of their Dataiku environments. The role combines hands-on technical work with customer communication, account planning, and long-term technical guidance.
WHAT YOU’LL DO
- Work with customers and Customer Success teams to set technical priorities and engagement plans
- Guide customers on Dataiku architecture, deployments, upgrades, security, data, and ML operations
- Troubleshoot Dataiku implementations and help resolve technical issues
- Track technical account information, milestones, risks, and feature requests
- Advise customer technology leaders and help improve technical processes across the Field Engineering team
WHAT WE’RE LOOKING FOR
- 7+ years of experience in a customer-facing technical role
- Strong Linux administration skills, including networking
- Experience with authentication systems such as LDAP, Kerberos, AD, or IAM
- Hands-on experience with AWS, Azure, and GCP services
- Experience setting up, administering, troubleshooting, and tuning Kubernetes
- Experience with Hadoop and/or Spark environments
- Comfortable working directly with customers in both pre-sales and post-sales settings
KEY DETAILS
- Location: United States
- Work arrangement: Remote
- Employment type: Full-Time
- Experience: 7+ years in a customer-facing technical role
- Salary: $150,000 – $200,000 USD base pay
SOURCE
Original job posting: Dataiku Careers