✨ What you’ll be working on

We are hiring for a Remote Customer Support Specialist Job at VortexWorks. You’ll support customers across industries, handling calls, solving issues, and delivering a smooth customer experience from the comfort of your home.

What You’ll Do

• Handle inbound and outbound customer support or sales calls
• Follow structured scripts and workflows
• Resolve customer issues with empathy and accuracy
• Meet KPIs like response time, quality, and satisfaction
• Deliver a professional and positive customer experience

Requirements

• Strong English communication skills (bilingual is a plus)
• Dual monitor setup (minimum 1080p each)
• Stable wired internet connection (Ethernet required)
• Windows 10+ system with at least 8GB RAM
• USB noise-cancelling headset
• Quiet, distraction-free workspace
• Ability to complete training independently

Preferred Background

• 2+ years in customer support, call center, or sales roles
• Prior remote work experience
• Comfortable with tech tools and systems
• Reliable, self-driven, and quick learner

Job Type

• Contract role (1099 contractor)
• Performance-based environment

Why This Role

•  Fully remote opportunity
•  Work with recognized brands
•  Build strong communication & support skills
•  Flexible, performance-driven work culture