Support Specialist
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✨ What you’ll be working on
Komodo Health is hiring a Support Specialist to help customers get the most from its healthcare technology platform. Based in India, this role is ideal for someone who enjoys solving customer problems, troubleshooting technical issues, and delivering a great support experience through clear communication.
You’ll work closely with Product, Engineering, and Customer Success teams while helping customers resolve issues, learn the platform, and adopt new features with confidence.
What You’ll Do
- Answer customer questions about product features and platform functionality.
- Troubleshoot common technical issues and resolve support requests.
- Gather detailed information for support tickets and escalate complex cases when needed.
- Work closely with Product and Engineering teams to resolve customer issues.
- Help customers adopt new features and follow product best practices.
- Maintain high-quality communication with customers through written English.
- Identify opportunities to improve support processes and customer experience.
- Manage support tickets with accuracy, consistency, and timely follow-up.
What You’ll Need
- At least 2 years of experience in a customer support or technical support role.
- Strong written and verbal English communication skills.
- Experience with Service Cloud, Jira, Gainsight, or similar support tools.
- Good understanding of Google Workspace and basic technical configurations.
- Bachelor’s degree, preferably in a STEM-related field.
- Strong problem-solving skills and attention to detail.
Nice to Have
- Experience supporting healthcare or health-tech products.
- Basic SQL knowledge.
- Understanding of SaaS products and the software development lifecycle.
- Experience working with AI-powered tools to improve productivity.
Why Join Komodo Health?
Komodo Health uses data and AI to help improve healthcare outcomes around the world. As a Support Specialist, you’ll work with modern technology, collaborate with experienced teams, and play an important role in helping customers succeed with products that make a real-world impact.
The company offers a collaborative culture, opportunities to learn new technologies, flexible work arrangements depending on the role, and the chance to contribute to meaningful healthcare innovation.