Technical Account Specialist
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✨ What you’ll be working on
You’ll provide front-line technical support to healthcare customers, physicians, nurses, and end users using Interra Health’s software. The job involves investigating issues, finding solutions, and escalating cases when they need additional technical support.
WHAT YOU’LL DO
- Handle support calls, emails, and cases submitted through the customer portal.
- Gather details from customers and assess technical issues.
- Use product documentation and knowledge bases to troubleshoot problems.
- Escalate issues to the appropriate support level when needed.
- Manage assigned customer accounts and coordinate issue resolution and escalations.
WHAT WE’RE LOOKING FOR
- Associate degree in software or a technical field, or at least 2 years of customer-facing Software/IT Support experience.
- Strong troubleshooting and problem-solving skills.
- Experience using case management tools such as Salesforce, ServiceNow, or Zendesk.
- Comfortable with Microsoft Office Suite.
- Strong written, verbal, and presentation skills.
- Detail-oriented and able to manage multiple tasks in a fast-paced environment.
- Able to work independently while contributing to a team.
KEY DETAILS
- Location: USA
- Work arrangement: Remote
- Employment type: Full time
- Experience: 2+ years of Software/IT Support experience if using equivalent experience in place of the preferred degree
- Salary: $43,000–$56,500 base + bonus