Customer Support Specialist

✨ What you’ll be working on

uShip is hiring a Customer Support Specialist to help customers and shipping partners navigate their platform with confidence. If you enjoy helping people, solving problems, and working with a supportive team, this could be a great opportunity.

About uShip

uShip is one of the world’s largest online shipping marketplaces, helping people and businesses move everything from furniture and vehicles to freight and heavy equipment.

Their platform connects customers with trusted transportation providers, making shipping faster, easier, and more affordable. Millions of users rely on uShip to compare quotes, book shipments, and manage deliveries.

What You’ll Be Working On

You’ll be one of the first people customers interact with when they need help. Your role is to provide friendly, reliable support while making every interaction as smooth as possible.

Your daily responsibilities include:

• Answer customer questions through phone calls and email.
• Help customers understand uShip’s services and platform.
• Troubleshoot account and website issues.
• Guide customers through shipping disputes and resolutions.
• Act as a mediator between customers and transportation providers.
• Deliver a positive support experience during every interaction.
• Share customer feedback with internal teams to improve products and services.

What They’re Looking For

You’ll likely be a great fit if you have:

• Strong written and verbal communication skills.
• Excellent attention to detail.
• The ability to learn quickly in a fast-moving environment.
• Confidence managing multiple tasks at the same time.
• Strong problem-solving skills and a customer-first mindset.
• Experience using Microsoft Office and Google Workspace.
• Comfortable communicating through phone and email.
• A collaborative attitude and willingness to support teammates.

Bonus Skills

These aren’t required but can help you stand out:

• Spanish language skills.
• Previous customer service or inbound call center experience.
• Experience supporting customers in logistics, transportation, or marketplace businesses.

Benefits

uShip offers competitive pay along with a strong benefits package designed to support employees both inside and outside of work.

Benefits include:

• Hybrid or remote work opportunities
• $25/hour pay
• Health and dental insurance
• Paid time off
• 401(k) with company matching
• Stock options
• Monthly wellness reimbursement
• Home office reimbursement
• Company-paid meal delivery benefit
• Pet insurance
• Dog-friendly office in downtown Austin