Patient Support Specialist

✨ What you’ll be working on

You’ll be one of the first people prospective patients speak with, helping them move from a call or referral to a scheduled first visit. You’ll also handle simpler requests from existing patients and make sure each interaction is documented properly.

WHAT YOU’LL DO

• Answer new-patient calls, referral callbacks, and web leads
• Help patients find suitable providers and schedule their first visits
• Handle basic requests from existing patients or connect them with the right team
• Record patient and insurance details accurately in internal systems
• Work toward service, conversion, quality, and response-time goals
• Protect patient information and follow HIPAA and privacy requirements

WHAT WE’RE LOOKING FOR

• 1–3+ years in a customer-facing, phone-based, or hospitality role
• Strong communication skills with an empathetic and calm approach
• Comfortable handling high call volumes and multiple systems
• Able to work in a goal-focused, quality-driven environment
• Familiarity with insurance benefits is preferred
• A quiet, professional remote workspace with reliable connectivity
• Associate’s or bachelor’s degree preferred

KEY DETAILS

• Location: Remote, USA
• Work arrangement: Remote
• Employment type: Full-Time
• Experience: 1–3+ years in a customer-facing, phone-based, or hospitality role
• Salary: $20 per hour

SOURCE

Original job posting: Geode Health Careers