Head of Customer Care
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✨ What you’ll be working on
We are hiring for Head of Customer Care Remote Jobs in the travel industry. Join OMPRIME and lead a high-performing support team while improving customer experience across global markets.
OMPRIME is an international IT product company specializing in travel and transportation solutions. We build and scale platforms like WowFare, Ovago, HOP2, and Arangrant, serving customers worldwide.
What You’ll Do
- Lead and supervise operations in the Customer Care department
- Train, mentor, and support customer service team members
- Handle complex and escalated customer issues with ownership
- Improve communication standards and customer experience
- Analyze service performance and prepare detailed reports
- Plan and coordinate workflows to meet business goals
- Drive quality improvements across customer support processes
- Manage customer service initiatives and internal projects
Requirements
- 1+ year experience as Head of Customer Care or similar leadership role
- 3–5+ years experience in customer service (travel industry preferred)
- Experience training and coaching customer support teams
- Strong English communication (written & verbal)
- Excellent leadership, analytical, and problem-solving skills
- Ability to work independently and in a fast-paced environment
Pay & Benefits
- Competitive salary
- Official employment + full social benefits
- Remote work flexibility 🌍
- Career growth opportunities
- Friendly and supportive team culture
Why Join OMPRIME?
OMPRIME is a global IT company operating in the travel and transportation space. We combine technology and customer experience to deliver world-class solutions while offering employees strong growth opportunities in a remote-first environment.